Privacy and Cookies Policy

This Policy describes the different categories of personal data collected when you use any of the Neopost websites (called Sites in this Policy) and Apps. It also describes how your personal data is used, shared and protected. And finally, this Policy aims at ensuring that visitors to the company's Sites of all types, who would have questions about data protection, but also regulators, can easily contact our Data Protection Officer. Our complete Privacy and Cookies Policy below can be found under the specific link displayed at the footer of all Neopost Sites.

Use of cookies

We use cookies on various pages to make visiting our Site more attractive and to enable the use of certain functions. “Cookies” are text files that are stored on your computer and that allow an analysis of the use you make of the Site. Most of the cookies we use are deleted from your hard drive at the end of the browser session (so-called session cookies). Other cookies remain on your computer and allow us to recognize your computer on your next visit (so-called persistent cookies). These cookies are used to greet you with your username and will not require you to re-enter your password or fill out forms with your data for subsequent orders. If you do not want to use cookies, please deactivate cookies in your web browser. Please be aware that disabling cookies might make it difficult to use some of the services provided in our Sites, as some of them are only available with activated cookies.

What happens to your data?

If you provide us with personal data, for instance when ordering products or downloading information material, we treat these data in compliance with your local law and with European data protection regulations. As far as these regulations allow the collection, processing or use of personal data without separate formal consent, for the processing of orders or inquiries, we naturally observe the legal requirements and limits. When registering for the newsletter, your e-mail address will be used for this sole purpose until you unsubscribe from the newsletter. Opting-out of receiving our publications is possible at any time. 

Transfer of personal data

Neopost may transfer your personal data to:

  • Other Neopost affiliates for the purposes and under the conditions outlined above and for example to process credit cards and payments, shipping and deliveries, manage and service our data, distribute emails, research and analysis, manage brand and product promotions as well as providing certain services and features. 
  • Third party service providers processing personal data on Neopost’s behalf, for example to process credit cards and payments, shipping and deliveries, manage and service our data, distribute emails, research and analysis, manage brand and product promotions as well as providing certain services and features. 
  • Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of Neopost Sites and Apps or violations of our Sites’ and the Apps’ Terms of Use and our policies; (iii) defend ourselves against third party claims and (iv) assist in fraud prevention or investigation (e.g., counterfeiting).

Any other use or disclosure of your personal data to third parties does not occur.

Rights

You have the right to request: (i) access to your personal data; (ii) correction of your personal data if it is incomplete or inaccurate; or (iii) deletion of your personal data. You also have the right to object to the processing of your personal data on compelling legitimate grounds relating to your particular situation. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time. You also have the right to object to the processing of your personal data, including opting-out from the use for direct marketing purposes. 

Security

Neopost uses a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data. Your personal data is processed in secured networks and is only accessible by a limited number of persons with special access rights to these systems. 

Retention of your data

We retain your personal data for as long as necessary to fulfil the purposes for which we collect it, except if required otherwise by law.

Contact our Data Protection Officer

For any questions about data privacy, please contact us by e-mail: GDPR_Team@neopost.com

Changes of our Privacy Policy

We consider the use of our online offer as your acceptance to the current rules and Policy. Any changes to our Privacy Policy will be published here. If you have suggestions or requests on this important topic, please contact us at GDPR_Team@neopost.com.  

Withdrawal of consent

Although you have given us your consent to collect and process your personal data at a certain time, you may object to the processing of your personal data and have the right to withdraw your consent at any time with effect for the future, by contacting GDPR_Team@neopost.com.   

Visiting Non-Neopost Sites

Neopost Sites may contain links to other websites that operate independently from Neopost. Linked websites may have their own privacy statements or notices. If you visit any linked websites, we strongly suggest you to review their privacy statement. Any information you provide when you visit a non-affiliated Neopost Site is subject to the privacy statements posted on those websites. We are not responsible for the content of any websites that are not affiliated with or owned by Neopost, any use of those websites, or the privacy practices of those websites.    

Use of Google Analytics

This Site uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the Site by you. The information generated by the cookie about your use of this Site is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is enabled on this site, Google will truncate your IP address beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there.

On behalf of the operator of this Site, Google will use this information to evaluate your use of the Site, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

The data collection and storage can be contested at any time with effect for the future. You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this Site to the fullest extent possible.

In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the Site (including your IP address) as well as the processing of this data by Google by using the link below (http://tools.google.com/dlpage/gaoptout?hl=en) to download and install the available browser plug-in. 
As an alternative to the browser plug-in or within browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent Google Analytics from entering this Site in the future (this opt-out cookie works only in this browser and only for this domain; to delete your cookies in other browsers, you must click on this link again: Disable Google Analytics). 

For more information about the Google Analytics Terms of Service, please visit: http://www.google.com/analytics/terms/en.html.

The privacy Policy for Google Analytics can be found at: http://www.google.com/intl/en/analytics/privacyoverview.html.

It should be noted that this Site uses Google Analytics with the extension "_anonymizeIp ()" and therefore IP addresses are processed only shortened, in order to exclude a direct identification. 

Cookies details

The following cookies categories are used on the neopost-group.com website and other Neopost Sites:

Strictly Necessary Cookies

'Strictly Necessary' cookies let you move around the website and use essential features like the shopping basket and secure login. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.

Strictly Necessary cookies are used to

  • Remember contents of your shopping basket
  • Remember how far you are through an order
  • Make sure your logged-in areas are secure

Strictly Necessary cookies are NOT used to

  • Gather information that could be used to advertise products or services to you

List of cookies defined as 'Strictly Necessary'

  • NeoOrder 
  • NeoOrderKey

Performance Cookies

'Performance' cookies collect information about how you use our website e.g. which pages you visit. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works and understand what interests our users.

Performance cookies are used solely to

  • Provide statistics on how and when our website is used

Performance cookies are NOT used to

  • Gather any information that could be used to advertise products or services to you on this or any other website
  • Target adverts to you on this or any other website

List of cookies defined as 'Performance'

  • _utma 
  • _utmb 
  • _utmz 
  • _#srchist
  • _#sess
  • _#vdf
  • _#uid
  • _#slid
  • _#clkid
  • _#lps
  • _#tsa
  • _#env

Functionality Cookies

'Functionality' cookies are used to provide services or to remember settings to improve your visit.

Functionality cookies are used to

  • Remember log-in details
  • Ensure your preferences are secure

Functionality cookies are NOT used to

  • Gather any information that could be used to advertise products or services to you on this or any other website
  • Target adverts to you on this or any other website

List of cookies defined as ‘Functionality'

  • RememberLogin
  • LoginName & AccountID
  • SESSf7caa3a8c8d4800255d0d256d3e6feb2
  • has_js

How to Enable and Disable Cookies Using your Browser

Warning: if you disable cookies in our Neopost Sites you may find that certain sections of Neopost Sites will not work, e.g. you may have difficulties logging-in.

Google Chrome 66.0 and above

  • Go to the Settings menu and open the ‘Advanced’ section
  • In the ‘Privacy and Security Settings’ section, select the ‘Content settings’ button
  • Click on ‘Cookies’
  • To enable cookies: select ‘Allow local data to be set’ option
  • To disable cookies: select ‘Block all cookies’ option
  • Note there are various levels of cookie enablement and disablement in Chrome. For more information on other cookie settings offered in Chrome, refer to the following page from Google: https://support.google.com/chrome/answer/95647?hl=en   

Microsoft Internet Explorer 6.0, and above

  • Click on 'Tools' at the top of your browser window and select 'Internet Options'
  • In the options window navigate to the 'Privacy' tab
  • To enable cookies: Set the slider to ‘Medium’ or below
  • To disable cookies: Move the slider to the top to block all cookies
  • Note there are various levels of cookie enablement and disablement in Explorer. For more information on other cookie settings offered in Internet Explorer, refer to the following page from Microsoft: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox

  • Click on 'Tools' at the browser menu and select ‘Options’
  • Select the Privacy panel
  • To enable cookies: Check ‘Accept cookies for sites’
  • To disable cookies: Uncheck at ‘Accept cookies for sites’ 
  • Note there are various levels of cookie enablement and disablement in Firefox. For more information, refer to the following page from Mozilla: http://mzl.la/1BAQFQq

Opera

  • Click on 'Setting’ at the browser menu and select 'Settings'
  • Select ‘Quick Preferences’
  • To enable cookies: check ‘Enable Cookies’
  • To disable cookies: uncheck ‘Enable Cookies’
  • Note there are various levels of cookie enablement and disablement in Opera. For more information on other cookie settings offered in Opera, refer to the following page from Opera Software: http://help.opera.com/opera/Windows/2393/en/private.html#deleteData.

Safari on OSX

  • Click on 'Safari' at the menu bar and select the 'Preferences' option
  • Click on 'Security'
  • To enable cookies: In the 'Accept cookies' section select 'Only from site you navigate to'
  • To disable cookies: In the ‘Accept cookies’ section select ‘Never’
  • Note there are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple: https://support.apple.com/kb/PH21411?viewlocale=en_US&locale=en_US

All other browsers or devices

Please look for a ‘help’ function in the browser or contact the browser provider.

Information on personal data protection

For more information on personal data protection laws and regulations, you may visit the following official websites:

 

Last revision date: 20 May 2018