A parcel locker is an automated electronic locker system that ensures the simple and secure delivery and retrieval of packages and online orders. As soon as the parcel arrives in the selected parcel locker, the recipient receives an e-mail or SMS notification containing its unique pickup codes. These codes allows to log into the terminal and collect a package in less than 30 seconds, at the most convenient time.

The world has changed

E-commerce incredible expansion has made last mile delivery increasingly challenging. Today, most of these parcels are still being delivered by carriers and drivers directly to the end-user, at home or by the use of intermediate locations, such as retail stores or pick up points. While customers have significantly adopted online shopping and raised their expectations for more consumer-centric shipping services such as hyperlocal (1-3 hours), same-day and weekend or after-hours delivery, carriers and pick up points struggle with accrued workload organization and pressure on the workforce, increasing costs and jeopardizing quality of service. Today, the only mature automated solution being able to solve all of these issues at once is the Parcel Locker.

A technology for you

At corporations -offices or universities for instance- and residential -home or condominiums- locations, Parcel Lockers simplify management of incoming packages and bring new services that are very much appreciated by the residents, students and employees.
For carriers, the added value is tangible: a fully managed Parcel Locker solution reduces missed deliveries costs and allows to consolidate package deliveries in a single point.
For e-retailers, Parcel Lockers can replace physical locations they don't have, bringing their products closer to the consumer and providing an augmented customer experience, while reducing costs and facilitating returns.
And, finally, for physical retailers, Parcel Lockers are the perfect fit with click-and-collect, a buy online and pickup in store service that is currently expanding in all countries. Click and collect drives traffic to store and creates cross-selling opportunities.

Neopost's product benefits. Convenient: Our lockers are typically installed in central locations allowing your client to pick up their packages at their convenience 24/7. Secure: Entirely secured and built with a steel-construction, our lockers log for every drop and pick up. A unique pickup code is sent to the recipient by e-mail or SMS. Simple: With an entire visibility of the parcel tracking, you will be able to save time and resources by streamlining your parcel management process. Customizable: With customizable lockers, you can decide of their sizes and personalize it with your company’s logo. Everything is created to meet the needs of your business.

A greener solution

 Because each mile counts, the delivery system can have a real impact on our planet. By centralizing the point of delivery in a unique place, our parcel locker solutions has a positive impact on the carbon footprint and the environment: a greener solution compared to the home delivery's ones.

“By building a strong value proposition in Parcel Lockers solutions for all the verticals we address, we want Neopost to become a strong leader in every country we do business in.”
Daniel Malouf, Chief Solution Officer Parcel Locker Solutions.


Discover more about our Packcity lockers.