February 3, 2020

Quadient Enhances its Flagship Customer Communications Management Solution, Quadient® Inspire, with New Functionalities

Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today the general availability of Quadient Inspire R14, the most feature-rich version to date of Quadient’s flagship omni-channel customer communications management (CCM) solution. The platform offers more than 1,100 enhancements and new features that focus on four key areas: simplifying the user experience; enhancing the personalization of communications; extending interoperability to provide for more robust data and content integration; and providing highly scalable cloud and local deployments.

Additionally, to improve time-to-value, Quadient Inspire R14 includes more than 250 new starter kits, accelerators, sample workflows, designs and integration connectors. According to analyst firm IDC, “Quadient is on a journey to the cloud and its Inspire Release 14 is a critical step forward to automation and simpler configuration with Docker containers and OpenShift deployments.

“Our customers understand that communication management is a critical component of delivering an engaging and successful customer experience, and as a result, we are excited to offer Quadient Inspire R14 to help them elevate the impact that their communications are having, all while reducing costs and operating more efficiently,” said Chris Hartigan, chief solution officer, customer experience management, Quadient. “R14 delivers a powerful and flexible cloud, hybrid and on-premise solution that ensures our customers have the insurance they need to deploy Inspire, wherever they want to make sure their vital customer communication needs are future-proofed. Looking ahead, our customers are assured that Quadient will continue its dedication to market-leading innovation of customer communications that deliver capabilities focused on enhancing and maximizing customer experiences.”

Customers and partners interested in learning more and gaining access to R14 can visit https://www.quadient.com/InspireR14.