December 5, 2019

EMC Insurance Selects Quadient to Deliver an Omnichannel Customer Experience

Paris, France – Quadient, a leader in business solutions for meaningful customer connections through digital and physical channels, announced today that EMC Insurance Companies (EMC), one of the top 60 property/casualty insurance organizations in the U.S., has chosen Quadient’s single scalable platform to improve the aesthetics, continuity, compliance and speed to market of the multitude of customer communications it sends to policyholders and independent insurance agents.
With more than 100 years of successfully serving consumers and agents, the company was looking for ways to improve the consistency of customer communications. Departmental silos, legacy systems and changing market regulations were preventing EMC from delivering the level of customer experience they desired. EMC was also manually generating many claims documents using macros and a word processing program, creating a compliance challenge due to the slow time to market of the document creation process.
EMC chose the Quadient Inspire platform to help the company automate the creation of more consistent, personalized, compliant and accurate communications for multiple channels from one intuitive interface. Implementing Quadient Inspire eliminated the need for multiple siloed teams, met the goal for faster time to market, and ensured a more seamless customer experience. Starting with claims documents, the company created a special team to use Quadient Inspire to achieve its goal to standardize document templates and guidelines and deliver consistent and reliable regulatory compliance.