Voice of the Employee
We thrive on diversity and complementary competencies. We take pride on our multicultural workforce and build up on it to continuously encourage innovation, creativity and collaboration.
In our Code of Ethics, we describe our commitment to developing employability, fostering internal mobility and preserving a good work/life balance for our employees.
Read some inspiring testimonials of women and men of Neopost, about their career, their motivations in life and what drives them in their daily work.
Channel Specialist for Neopost Shipping
Wesley Grahl is a Channel Specialist. He joined the company in April 2018 to support the Neopost USA sales teams while they transition into selling the ProShip shipping and tracking solution to traditional Neopost customers, small and medium businesses. Until recently, ProShip was exclusively sold by sales specialists from the Neopost Shipping’s team in the USA.
“I've been working towards this goal to build a sales pipeline, developing training pieces for the sales teams and providing guidance and visibility on the market.”
Wesley’s contribution has been key to help them through adequate training in qualifying leads, as it requires a different methodology from the portfolio of Neopost products they usually sell.
“I came from the Safety market world with a different audience and terminology, so when I joined I had to focus and get prepared as much as I could to support the teams.”
During his onboarding period, he could rely on the ProShip product team, based in the same Brookfield office.
“The overall atmosphere is very positive, everyone is available to support and answer questions. Everyone is geared towards common goals and communality, which was really helpful when I arrived.”
Selling the ProShip solution is quite a new experience to Neopost USA’s sales teams. They had expectations on better knowing the product to facilitate sales and feel truly confident when presenting the benefits of ProShip to their customers. The outcome of Wesley Grahl’s activities has been very positive: trainings have been helpful, he’s seen better leads and more leads coming through, and sales teams have confirmed they have a better understanding of what the solution does. He is now moving forward with supporting Neopost Canada in the same process.
“Neopost offers the opportunity to integrate an environment that is growing and to be involved in diverse customer processes. As the company continues to grow, there are different areas you can look towards in terms of career.”
Customer Relation Manager for Neopost Denmark
“My personal motto is: ‘next is now’. Anything that needs to be done has to be done now. Market shift and fast change demand flexibility, one day is never the same as the previous one.”
Maria Tørnblad is a former Neopost franking machines customer. She worked for the Danish Post and had weekly contacts with Neopost Denmark, so often that they ended up offering her to join the team. This is how 10 years ago she started as a Customer Account Relations, fulfilling back-office tasks such as providing phone support and ordering supplies for customers.
“I can always get help as everyone is next door and we know each other. It's all about helping out, I believe it's a strength.”
Now she is in charge of managing the Customer Care Center and Local Operational Teams in her role of Customer Relations Manager for Neopost Denmark.
“I need to feel free to openly discuss things and have freedom to talk about my concerns. At Neopost I can express my opinion, make a difference and impulse change.”
She still has a lot of interaction with customers, as she needs that direct contact to understand what is happening and understand what the team deals with on a daily basis.
“I feel and appreciate to have that direct contact with customers, you get inspired by that too.”
Part of a team of approximately 50 people working in a great collective spirit, Maria remembers her first week with flowers on her desk, everything ready and professional when she arrived, what she describes as a great welcome. It is still something the team does today for every new person joining.
“My colleagues are a big part of waking up and going to work in the morning. Even after a 3-weeks holidays leave, I am excited to meet them again in the morning.”
What Maria appreciates most working at Neopost is that if you want to, if it's in your DNA, it's easy to evolve in career. She became the manager of the Customer Support Team she belonged to, after having fulfilled different positions in the team for several years.
“I feel lucky to have great managers and if you prove that you're motivated and capable, they give you the means to evolve. Our company culture gives you this kind of opportunity. We appreciate and rely on each other's strengths.”
HR Generalist for the Nordic District
People-oriented and with an adventurous spirit, Mattias went backpacking through Central America during 4 months, with the objective to discover new cultures and people but also to undertake an introspection about himself. At the end of his journey, Mattias went back home to Stockholm (Sweden) and decided to look for a new job in the domain he felt happy with, HR. He joined Neopost in September 2018.
“Management was essential in my decision to join Neopost. During the interview process, my manager made my choice easy, it felt safe and exciting.”
As an HR Specialist, he works on a daily basis in various and engaging projects: from recruiting to coaching, he is also the key point of contact for the different Neopost departments. The challenge is big and very exciting for him. Indeed he is in charge of supporting no less than the management, marketing, sales, and back office teams.
“I’m thankful for my colleagues, who were so welcoming and introduced me to the company, they made me feel like part of the family.”
On top of that, since he joined, Mattias has been implementing coaching activities and sports in the company: projects he wanted to work on for a long time.
“From my perspective, Neopost is great! It’s an international company, with worldwide exposure, this is what made me decide to join Neopost. In the same way, I feel like a member of a small family, everyone is connected to each other, you find a family atmosphere in a worldwide company”.
Entreprise Sales Manager for Quadient
Samantha Turrin is Italian and lives in Milano. She is glad to be in that period in life when she feels she can undertake whatever she wants and focus on what is important to her.
“To be happy I need to be a protagonist, share ideas, and people here tell me that this is a positive thing.”
Samantha was a customer of our digital solutions in her previous work. In that context, she already knew and appreciated the team in our digital division, Quadient. At that time she already thought that Neopost was making the right decision to move into the customer experience solutions market.
“You can be the change that the company needs from day one. You feel the change and that people are genuinely happy.”
In August 2018, she decided to join Quadient Italy. After having managed large teams for many years, moving to an Enterprise Sales Manager role allowed her to reconnect with the excitement of closing deals and helping customers at executive level to move from document composition into customer experience and digitalization.
She’s now happy to be in a position where she can be useful, and contribute through her experience to business growth in a company that respects every person's style.
“Since I joined, I feel I came back to my true self. I can have my own style with the freedom to organize my work as I wish, keeping the company’s objectives in mind.”